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Customer Support Representative

  • Work formatRemote Ukraine
  • PositionCustomer support

Project description

Looking for a Customer/Technical Support Representative to work on a Canadian healthcare project.
Full-time, remote, long-term (equipment is provided)

 

15:30 – 00:00 Sat-Wed
Weekends: Thur, Fr
For the training period, Mon-FR

Responsibilities

  • Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications, and other issues using available resources over the phone and email;
  • Create and process support tickets.

Requirements

  • Strong verbal and written English skills.
  • Business communication and soft skills.
  • Ability to work efficiently both independently and with a team.
  • Ability to handle multiple tasks simultaneously and effectively manage priorities.
  • Critical and consecutive thinking.
  • Strong learning abilities.
  • Corporate ethics.