Services

Software Development

Comparable North American Roles:

 

Software Engineer, Client/Server Programmer, Database Developer/Analyst and Operating Systems Programmer

 

Function and Skill Set

  • Development, review, analysis and modification of programming systems and software applications
  • Program documentation and specifications creation
  • Relational database and client-server concept expertise to review, evaluate, design, implement and maintain customer databases
  • Code review and system architecture analysis
  • Deployment and maintenance of new/existing software applications
 

Languages, Platforms and Tools

 
  • JAVA (J2EE, Android)
  • C# (.NET)
  • Objective C
  • PHP
  • PERL
  • SharePoint
  • Ruby on Rails
  • Phyton
  • VB/VB.NET
  • SQL Server
  • MS Access
  • MySQL
  • Embedded Programming
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Quality Assurance

Comparable North American Roles

 

Quality Assurance Specialist, Quality Assurance Engineer,Quality Analyst

 

Function and Skill Set

 
  • Test planning
  • Black box testing
  • White box testing
  • Integration testing
  • Functional testing
  • Regression testing
  • Performance testing
  • Usability testing
  • User acceptance testing
  • Pre-testing
  • Foundation testing
  • Stress testing
  • Automated testing
 

Platforms

 
  • Windows Server
  • WIN XP/Vista/7/8
  • Android
  • iOS (Mac OS)
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System Administration

Comparable North American Roles

 

System Administration, Mail Server Administration, LAN Administration, Database Administration

 

Function and Skill Set

 
  • Install new software releases, upgrade, evaluate and install patches, resolve software issues
  • Performance of system backups and recovery
  • Data files maintaining and monitoring of system configuration to ensure data integrity
  • Monitor of servers, replication and mail routing
  • User accounts creation and maintenance of security levels on databases
  • Monitor existing messaging infrastructure, ensuring proper working order
  • Design, plan and maintenance of the data transmission networks and data security for the company
  • Monitor network performance for issues
  • Administration, maintenance, development and implementation of policies and procedures to ensure the security and integrity of the company database

Platforms Linux, Free BSD, Windows 2003 Server, WIN 9x/NT/2000/XP, Windows CE, Palm and Solaris

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Technical Support

Comparable North American Roles

 

Customer Service Representative

 

Function and Skill Set

 
  • Provide technical assistance via email, chat and phone to clients
  • Help identify the customer's issues and provide a first contact resolution approach by resolving the issue immediately or by proper escalation
  • Troubleshoot the customer's issue using the tools available
  • Provide proper diagnosis and resolution to the customer. This may involve some reconfiguration of system and/or modifications of files
  • Keep accurate notes on system information and details on the situation, using the ticketing tools and logging procedures
  • Organizational, problem solving, communication and decision making skills
  • Good understanding of networking and Internet protocols

Technologies

 

DNS records, sendmail, email (POP/IMAP, SMTP, ports, etc), FTP, permissions, SSL, telnet, Windows Services (ASP, ColdFusion), .htaccess, SSH, databases (MS Access, MySQL, MSSQL), DSN etc

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Design & Web Development

Comparable North American Roles

 

Web Software Developer, E-Commerce Solutions Developer and Web Designer

 

Function and Skill Set

  • Design and development of websites incorporating UX/UI and business logic
  • Creation and support for ongoing design of the website, promotion, advertising banners, seasonal content specials
  • Design and development of control panels, admin panels etc.
  • Creation of web templates for different platforms and further customization
  • Printing products creation

Languages and Platforms

  • .NET
  • J2EE
  • PHP
  • Perl
  • MSSQL
  • MySQL
  • HTML/CSS
  • HTML5/CSS3
  • JavaScript
  • Flash/FLEX
  • 2D/3D Design
  • UX/UI Design
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Call Center

Comparable North American Roles

 

Data Entry, Data Mining Analyst, Marketing Assistant and Administration Services

 

Function and Skill Set

 
  • General data entry: Operates a data entry device to record or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer;
  • Completion of data mining initiatives in a sales and marketing function;
  • Update of customer, prospect or other system records;
  • Other time consuming administrative functions.

Work Environment Secure web hosted access to data.

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