Services

Software Development

Comparable North American Roles:

 

Software Engineer, Client/Server Programmer, Database Developer/Analyst and Operating Systems Programmer

 

Function and Skill Set

  • Development, review, analysis and modification of programming systems and software applications
  • Program documentation and specifications creation
  • Relational database and client-server concept expertise to review, evaluate, design, implement and maintain customer databases
  • Code review and system architecture analysis
  • Deployment and maintenance of new/existing software applications
 

Languages, Platforms and Tools

 
  • JAVA (J2EE, Android)
  • C# (.NET)
  • Objective C
  • PHP
  • PERL
  • SharePoint
  • Ruby on Rails
  • Phyton
  • VB/VB.NET
  • SQL Server
  • MS Access
  • MySQL
  • Embedded Programming
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Quality Assurance

Comparable North American Roles

 

Quality Assurance Specialist, Quality Assurance Engineer,Quality Analyst

 

Function and Skill Set

 
  • Test planning
  • Black box testing
  • White box testing
  • Integration testing
  • Functional testing
  • Regression testing
  • Performance testing
  • Usability testing
  • User acceptance testing
  • Pre-testing
  • Foundation testing
  • Stress testing
  • Automated testing
 

Platforms

 
  • Windows Server
  • WIN XP/Vista/7/8
  • Android
  • iOS (Mac OS)
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IT Operations and Support

We provide cohesive multi-tiered technical support solution for companies including Tier 1 service desk, Tier 2 IT administrators operations center and IT service management automation services. GeeksForLess leverages best practices IT Service Management procedures according to ITIL V3 and is able to adapt standard process flows to clients’ custom needs and requirements. Service desk and operation center teams ensure optimal IT resources utilization while serving as human interface to IT organization.

IT Service Management

IT Service Management automation team is focusing on constant process streamlining and implementing automation across IT organization. Through providing self-service solution, knowledgebase, automating repetitive requests and routine manual labor the automation team is aiming to reduce the number of interactions of end users with IT allowing to focus on systems improvement and development.

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Service Desk

Comparable North American Roles

 

Customer Service Representative

 

Function and Skill Set

 
  • Provide technical assistance via email, chat and phone to clients
  • Help identify the customer's issues and provide a first contact resolution approach by resolving the issue immediately or by proper escalation
  • Troubleshoot the customer's issue using the tools available
  • Provide proper diagnosis and resolution to the customer. This may involve some reconfiguration of system and/or modifications of files
  • Keep accurate notes on system information and details on the situation, using the ticketing tools and logging procedures
  • Organizational, problem solving, communication and decision making skills
  • Good understanding of networking and Internet protocols

Technologies

 

DNS records, sendmail, email (POP/IMAP, SMTP, ports, etc), FTP, permissions, SSL, telnet, Windows Services (ASP, ColdFusion), .htaccess, SSH, databases (MS Access, MySQL, MSSQL), DSN etc

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Design & Web Development

Comparable North American Roles

 

Web Software Developer, E-Commerce Solutions Developer and Web Designer

 

Function and Skill Set

  • Design and development of websites incorporating UX/UI and business logic
  • Creation and support for ongoing design of the website, promotion, advertising banners, seasonal content specials
  • Design and development of control panels, admin panels etc.
  • Creation of web templates for different platforms and further customization
  • Printing products creation

Languages and Platforms

  • .NET
  • J2EE
  • PHP
  • Perl
  • MSSQL
  • MySQL
  • HTML/CSS
  • HTML5/CSS3
  • JavaScript
  • Flash/FLEX
  • 2D/3D Design
  • UX/UI Design
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Information Security

GeeksForLess helps organizations with deploying, managing and operating the Security Information Event Management solutions, that accumulate data from a multitude of information systems. In addition to SIEM we implement and support services and processes covering Firewalls, Intrusion Prevention Systems, Database Monitoring Systems, Vulnerability Management Systems and other Security systems and applications. We provide:

  • Structured, consistent, and measurable overview and reporting on organization’s security posture;
  • 24x7 real time security monitoring and escalation;
  • Rapid emergency response and security incidents investigation;
  • Ongoing improvement of the security incidents detection;
  • Proactive cyber threats identification and cyber risks mitigation;
  • Ongoing penetration testing;
  • Security expertise acquisition and retention;
  • Security operations costs optimization.
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