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ServiceNow Implementation Services

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What is ServiceNow?

What does ServiceNow do? It is a cloud-based platform that provides a wide range of services and solutions to help organizations manage their IT operations, streamline business processes, and enhance employee and customer experiences. ServiceNow services cater to organizations of all types, including enterprises, small and medium-sized businesses, government agencies, and non-profit organizations. These services help organizations improve their IT operations, enhance employee and customer experiences, ensure compliance, and drive business growth by aligning IT with overall business objectives.

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Examples of ServiceNow Products

ServiceNow offers a wide range of services as part of its cloud-based platform. The platform’s core capabilities include IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), Security Operations (SecOps), Governance, Risk, and Compliance (GRC), and more. ServiceNow’s platform also allows users to develop and customize applications tailored to their specific business needs. Service Now services cater to various industries and organizations of different sizes. Here are some of the key ServiceNow services and the types of users who may benefit from them:

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ServiceNow IT Service Management: ITSM ServiceNow is designed for IT departments and organizations seeking to streamline their IT service delivery and support processes. ServiceNow ITSM helps manage incidents, service requests, changes, problems, and assets. It is suitable for businesses of all sizes that want to provide efficient IT support to their end-users. We recommend try ServiceNow IT service management to companies that want to improve communication between departments.

IT Business Management (ITBM): ServiceNow ITBM is aimed at IT leaders and organizations that want to align IT investments and projects with their business goals. It includes modules for project portfolio management, agile development, application portfolio management, and financial management. ITBM ServiceNow enables organizations to optimize IT spending and maximize business value. Try ServiceNow IT business management for aligning IT investments with business objectives and optimizing IT project portfolios for better business outcomes.

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IT Operations Management: ITOM ServiceNow is targeted at IT operations teams and focuses on managing the IT infrastructure and applications. It includes features like event management, configuration management, discovery, and cloud management. ServiceNow ITOM helps improve the availability and performance of IT services. We recommend try Service Now IT operations management to companies that need a process to automate organization management.

IT Asset Management: ITAM ServiceNow is for IT asset managers and helps organizations effectively track and manage their IT assets throughout their lifecycle. It helps with inventory management, procurement, software license compliance, and cost optimization. ServiceNow ITAM is a step toward enhancing IT efficiency and ensuring that technology investments align with organizational goals.

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Human Resources Service Delivery (HRSD): HRSD is designed for HR departments and assists in providing excellent employee service experiences. You can try Service Now resource management for case management, employee self-service, knowledge management, and onboarding/offboarding workflows.

Customer Service Management (CSM): CSM is targeted at customer service teams and organizations looking to provide exceptional customer experiences. You can try ServiceNow customer service management for case management, self-service portals, proactive outreach, and customer feedback analysis.

ServiceNow Case Management: Case Management in ServiceNow refers to the process of handling and tracking customer issues or service requests through their entire lifecycle. ServiceNow allows users to log and track incidents, problems, and requests. It provides a centralized location for managing all types of cases. Automation tools enable the creation of workflows to streamline the resolution process, ensuring that cases are assigned, escalated, and resolved according to predefined rules.

Service Now Knowledge Management: Knowledge Management involves creating, organizing, and distributing information to help support teams and end-users find solutions to common issues. ServiceNow allows users to create a centralized knowledge base containing articles, documents, FAQs, and other resources to capture and share organizational knowledge.

Knowledge Management is often tightly integrated with Case Management, allowing support agents to access relevant knowledge articles while working on cases. Try ServiceNow case and knowledge management to help organization manage and resolve issues effectively, ensuring efficient collaboration and the creation, organization, and dissemination of knowledge throughout the service management process.

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Security Operations: ServiceNow SecOps is aimed at security teams and helps them detect, investigate, and respond to security incidents. It includes features for security incident response, threat intelligence, vulnerability response, and security analytics. We recommend try Service Now security operations to companies that want to significantly improve the cybersecurity of their company.

Governance, Risk, and Compliance (GRC): GRC is for risk and compliance professionals who need to manage regulatory and security compliance requirements. It includes tools for policy and compliance management, risk assessments, and audit management.

Now Platform App Engine: The Now Platform App Engine allows users to build custom applications and extend the functionality of the ServiceNow platform. Developers and administrators can create unique solutions tailored to specific business needs.

Information Technology Infrastructure Library: ITIL ServiceNow is a set of best practices and guidelines for IT service management, which helps organizations align their IT services with the needs of the business. ServiceNow ITIL provides a comprehensive framework for managing IT services across their entire lifecycle, from strategy and design to transition and operation.

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ServiceNow implementation services are the foundation upon which an organization builds its ServiceNow platform. These services encompass the planning, design, configuration, and deployment phases, ensuring that the platform aligns seamlessly with the organization’s unique needs and objectives. Once your ServiceNow platform is up and running, ongoing support is crucial to ensure its continued success.

Our ServiceNow support services provide the necessary maintenance, troubleshooting, and enhancements to keep the platform running smoothly. ServiceNow is particularly valuable for organizations seeking to improve their IT service management, enhance customer service, optimize resource utilization, drive digital transformation, and foster a culture of continuous improvement. ServiceNow’s flexibility, scalability, and ease of use make it a popular choice for organizations looking to modernize and automate their business processes.

We also provide SAP implementation services.

ServiceNow Support

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Fast & flexible ServiceNow integration for any business size or type

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Continuous & professional ServiceNow support

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Custom application development

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Data migration & third-party integrations

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Seamless ServiceNow implementation

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Further adjustments in the process, based on your business needs & goals

ServiceNow Implementation

  • ServiceNow client scripts, UI actions, and policies
  • Rest APIs (table, service catalog, import set, etc.)
  • Integrations with 3rd party applications C++ programming
  • Server and client APIs (GlideForm, GlideRecord, GlideSystem, etc.)
  • Service portal framework for building self-service portals
  • ServiceNow application development

IT Outsourcing Services

We deliver top quality IT outsourcing services to companies, at the same time allowing to reduce HR-related costs.

There are several reasons why our company can be extremely effective for your business. We provide top quality for reasonable price, which gives an invaluable competitive edge comparing to other popular outsourcing locations. Our core benefits are outstanding quality, strong customer focus, exceptional knowledge base and expertise in various technology branches.

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