SAP SuccessFactors

  1. What is SAP SuccessFactors
  2. Statistical Data on SAP SuccessFactors Adoption
  3. Pros and Cons of SAP SuccessFactors
  4. Who Can Use SAP SuccessFactors?
  5. SAP SuccessFactors Implementation – Step-by-Step Guide
  6. Outsourcing SAP SuccessFactors: Who Should Consider It?
  7. Conclusion

SAP SuccessFactors is a robust cloud-based Human Capital Management (HCM) solution designed to meet the needs of businesses of all sizes. Let delves into the intricacies of SAP SuccessFactors, providing a detailed overview, statistical insights, pros and cons, target audience, implementation guidelines, and considerations for outsourcing.

What is SAP SuccessFactors?

SAP SuccessFactors is an integrated suite of cloud-based applications that enhance business execution through human capital management. It offers solutions for core HR, payroll, talent management, workforce analytics, and planning. As a comprehensive HCM suite, SAP SuccessFactors helps organizations manage their workforce efficiently, improve employee engagement, and drive better business outcomes.

Statistical Data on SAP SuccessFactors Adoption

Each year, there are changes in ERP trends that increase its dynamism. SAP, a multinational Enterprise Development Software service by SAP SE, adapts to these changes. The statistics on SAP usage, workforce, jobs, products, customer statistics, and other facts demonstrate the widespread acceptance of SAP products and services across various sectors and the company’s global market position. Below is the data both at the global level and by industry.

Global Adoption

  • Market Presence: SAP SuccessFactors is utilized by over 7,000 companies across more than 200 countries.
  • User Base: It serves more than 120 million users globally.
  • Revenue Growth: In 2023, SAP SuccessFactors contributed significantly to SAP’s cloud revenue, which totaled €10 billion, marking a 17% year-over-year growth.

Industry Trends

  • HCM Market Growth: The global HCM market size was valued at $16 billion in 2022 and is projected to reach $32 billion by 2030, growing at a CAGR of 9%.
  • Cloud Adoption: 60% of businesses have shifted to cloud-based HCM solutions, highlighting the trend towards digital transformation in HR management.

Pros and Cons of SAP SuccessFactors

Pros of SAP SuccessFactors

SAP SuccessFactors can connect with current HR systems, like payroll and benefits management. It also has an analytics tool to help HR teams enhance employee engagement by tracking important metrics such as productivity and team performance in real-time.

  • Comprehensive Solution: Covers a wide range of HR functions, from recruitment to retirement.
  • Scalability: Suitable for businesses of all sizes, from small enterprises to large corporations.
  • User-Friendly Interface: Intuitive design that enhances user experience and reduces training time.
  • Integration Capabilities: Seamlessly integrates with other SAP products and third-party applications.
  • Analytics and Reporting: Advanced analytics tools provide actionable insights for better decision-making.
  • Compliance: Regular updates ensure compliance with global and local HR regulations.

Cons of SAP SuccessFactors

Finding the right features in the software can be difficult due to its complexity. SAP SuccessFactors has limited customization options and reporting features. Users may face issues with the slow interface, bugs, and system crashes. Additionally, the lack of a free trial and transparent pricing is a major disadvantage as potential customers can only watch demo videos before purchasing.

  • Cost: High implementation and subscription costs can be a barrier for small businesses.
  • Complexity: The extensive features may be overwhelming for organizations without dedicated HR IT staff.
  • Customization: While highly configurable, some users may find limitations in customization compared to other solutions.
  • Implementation Time: Full implementation can be time-consuming, often taking several months.

Who Can Use SAP SuccessFactors?

SAP assists companies and organizations, regardless of size or industry, in operating profitably, adapting consistently, and expanding sustainably.


  1. Manufacturing: Streamline workforce management and compliance.
  2. Healthcare: Improve staff scheduling and patient care.
  3. Finance: Enhance talent management and regulatory compliance.
  4. Retail: Optimize staffing and improve customer service.

Business Sizes

  1. Small to Medium Enterprises (SMEs): Benefit from scalable solutions that grow with the business.
  2. Large Enterprises: Leverage comprehensive features for global workforce management and strategic HR planning.


  1. HR Managers: Efficiently manage HR processes and improve employee engagement.
  2. CEOs and CFOs: Gain insights into workforce performance and drive strategic decisions.
  3. IT Professionals: Ensure seamless integration with existing systems and maintain system security.

SAP SuccessFactors Implementation – Step-by-Step Guide

It is worth mentioning that the way SAP SuccessFactors is implemented may differ slightly from one organization to another due to varying requirements for an HCM solution and the existing technology setup. However, there are some general principles that you should keep in mind to ensure a seamless and successful implementation of SAP SuccessFactors.

Define Objectives

  • Identify Goals: Determine what you aim to achieve with SAP SuccessFactors, such as improved recruitment processes or better employee engagement.
  • Set KPIs: Establish key performance indicators to measure success.

Assemble an Implementation Team

  • Project Manager: Oversee the entire implementation process.
  • HR Representatives: Provide insights into HR processes and requirements.
  • IT Specialists: Ensure technical aspects are addressed.
  • SAP Consultants: Offer expertise in SAP SuccessFactors configuration and customization.

Develop an Implementation Plan

  • Timeline: Create a realistic timeline with milestones.
  • Budget: Allocate budget for implementation, training, and ongoing costs.
  • Resources: Identify necessary resources, including software, hardware, and personnel.

System Configuration

  • Data Migration: Transfer existing HR data to SAP SuccessFactors.
  • Customization: Configure the system to meet specific business needs.
  • Integration: Connect with other business systems, such as ERP and payroll.


  • User Acceptance Testing (UAT): Ensure the system meets user requirements.
  • System Testing: Verify system functionality and performance.

Training and Change Management

  • Training Programs: Develop comprehensive training for end-users.
  • Communication Plan: Communicate changes and benefits to all stakeholders.

Go Live

  • Pilot Launch: Start with a small group of users to identify any issues.
  • Full Deployment: Roll out SAP SuccessFactors across the organization.

Post-Implementation Support

  • Ongoing Support: Provide continuous support and address any issues.
  • Regular Updates: Keep the system updated with the latest features and compliance requirements.

Outsourcing SAP SuccessFactors: Who Should Consider It?

SAP experts with specific skills are in high demand, leading to high salaries for in-house work. Many businesses are choosing to outsource SAP management to one of the 21000+ companies that SAP partners with. The challenge lies in selecting the right partner. Look for competence in implementing, supporting, and updating HRIS solutions, as well as the ability to navigate complex SAP landscapes cost-effectively. A good SAP outsourcing partner will give you peace of mind to focus on core business activities while handling your IT needs efficiently. Over time, they will not only address software issues but also contribute to your organization’s digital transformation.

Ideal candidates for outsourcing:

  1. Small Businesses: Lack the internal resources for implementation and maintenance.
  2. Rapidly Growing Companies: Need to quickly scale their HR systems without disrupting operations.
  3. Organizations with Limited IT Staff: Require external expertise for system management and support.

Benefits of SAP SuccessFactors Outsourcing

The main benefits of using SAP SuccessFactors outsourcing are:

  • Cost Savings: Reduce the need for in-house IT staff and infrastructure.
  • Expertise: Access to experienced SAP consultants and support teams.
  • Focus on Core Business: Allow internal teams to focus on strategic business initiatives.
  • Scalability: Easily scale services up or down based on business needs.

Considerations of SAP SuccessFactors Outsourcing

  1. Vendor Selection: Choose a reputable outsourcing partner with a proven track record.
  2. Service Level Agreements (SLAs): Ensure clear SLAs are in place to guarantee performance and support.
  3. Data Security: Verify the outsourcing partner’s data security measures to protect sensitive HR information.


SAP SuccessFactors is a powerful HCM solution that offers a wide range of features to enhance HR processes and drive business success. While it comes with certain challenges, such as cost and complexity, the benefits often outweigh the drawbacks for many organizations. Whether implementing in-house or outsourcing, it is crucial to plan meticulously and leverage expert support to maximize the value of SAP SuccessFactors. By understanding the capabilities and best practices for implementation, businesses can effectively utilize SAP SuccessFactors to achieve their HR and organizational goals.

GFL Expert Professional Employee at GeeksForLess Inc.

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