Location

Lviv, Ukraine

Experience required

Entry

published on

18.04.2022

Department

Technical Support

Project description

Looking for a Customer/Technical Support Representative to work on a Canadian healthcare project.

Responsibilities

Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications and other issues using available resources over the phone and email;
Create and process support tickets.

Requirements

Strong verbal and written English skills.

Business communication and soft skills.

Ability to work efficiently both independently and with a team.

Ability to handle multiple tasks simultaneously, and effectively manage priorities.

Critical and consecutive thinking.

Strong learning abilities.

Corporate ethics.

Benefits

Competitive salary and perks

18 paid vacation days per year, paid public holidays according to the Ukrainian legislation

Social package, including medical insurance available from day one and a wellbeing benefit for sport and art activities, mental and physical health, available after trial period

Educational possibilities like corporate courses, knowledge hubs, and free English classes. Semiannual performance review

Free meals, fruits, and snacks when working in the office.

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