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Customer Support Representative
Lviv, Ukraine
Entry
18.04.2022
Technical Support
Project description
Looking for a Customer/Technical Support Representative to work on a Canadian healthcare project.
Responsibilities
Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications and other issues using available resources over the phone and email;
Create and process support tickets.
Requirements
Strong verbal and written English skills.
Business communication and soft skills.
Ability to work efficiently both independently and with a team.
Ability to handle multiple tasks simultaneously, and effectively manage priorities.
Critical and consecutive thinking.
Strong learning abilities.
Corporate ethics.
Benefits
Competitive salary and perks
18 paid vacation days per year, paid public holidays according to the Ukrainian legislation
Social package, including medical insurance available from day one and a wellbeing benefit for sport and art activities, mental and physical health, available after trial period
Educational possibilities like corporate courses, knowledge hubs, and free English classes. Semiannual performance review
Free meals, fruits, and snacks when working in the office.