Location

Remote Anywhere

Experience required

5+ years

Working time

GMT (Dubai) +4 Can be discussed

Department

Technical Support

Project description

You will support our clients on innovative projects in the implementation of collaborative solutions as part of the development of our Digital Workplace offer (collaborative solutions, homogeneous working environments and employee experience)

Responsibilities

Responsibilities
As a Microsoft Azure Infra Consultant, you will deliver quality engagements on high profile projects leveraging your expertise as an advisor, reviewer and/or individual contributor to ensure customer value and meet project objectives.

  • Work with customer business team and/or IT Team to gather requirements/clarification on different enhancements/support tickets/incidents. Work on critical application break-fix issues real-time. Manage Issue escalation within Devoteam and Customer IT (Partner). Adhere to SLA’s (Response and Resolution) defined for each of the incident with defined severity.
  • Issue triage and isolation for supported solution and other components primarily (but not limited to) built on MS Technologies or on Open Source
  • Problem resolution and root-cause analysis and operational documentation; Escalate product bugs to Customer Support/Product Group and follow-up
  • Coordinate build deployment and release to Production
  • Review feedback from customer staff and propose changes to improve the support process; Set up monitoring and capacity alerts (Build Early Warning system) and review results regularly to advise on issues related to the custom application
  • Who enjoy analyzing complicated problems, coming up with creative solutions, working in focused teams to build things no-one has thought of before, all in the service of production reliability.
  • Drive innovation and deliver proactive support to reduce incidents, increase application relevance, availability & performance and accelerate deployments through automation, thus playing a pivotal role in increasing cloud adoption and consumption. Be aware of latest advancements in technology and become trusted advisor for customer

Requirements

Azure

IAAS

PAAS

AKS

ACR

Key Vault

App Gateway

SQL

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