IT Operations and Support

We provide cohesive multi-tiered technical support solution for companies including Tier 1 service desk, Tier 2 IT administrators operations center and IT service management automation services. GeeksForLess leverages best practices IT Service Management procedures according to ITIL V3 and is able to adapt standard process flows to clients’ custom needs and requirements. Service desk and operation center teams ensure optimal IT resources utilization while serving as human interface to IT organization.

IT Service Management
IT Service Management automation team is focusing on constant process streamlining and implementing automation across IT organization. Through providing self-service solution, knowledgebase, automating repetitive requests and routine manual labor the automation team is aiming to reduce the number of interactions of end users with IT allowing to focus on systems improvement and development.
Network Operation Center
For over a decade GeeksForLess has been running the NOC, supporting a multitude of customers ranging from the small, flat infrastructures to complex, highly-available, load distributed platforms, serving millions of users and storing billions of records. Over time we’ve learned not only formal frameworks and best practices but also how to apply and tailor these processes to the specific industries and technology pieces. We systematize and automate the processes of any complexity and scale:

  • Events and Incident Management
  • Problem Management
  • Request Fulfillment
  • Configuration Management
  • Service Catalog Management
  • Asset Management
  • Change Management
  • Service Level Management
  • Knowledge Management
  • Patch Management
Solutions Architecture
GeeksForLess talent helps organizations analyze, plan, and execute the digital transformation projects involving assessment of cloud infrastructure and hardware pieces, business application components and integrations, data storage and management. We understand both business strategic requirements and tactical technical operations specifics, which helps to craft robust stable and lasting solutions.
Application Support and Integration
GeeksForLess has a track-record of successful large-scale implementations of most popular industry ITSM and ITOM software. We are the certified professional services and implementation partner of Salesforce, RedHat, IBM, and ServiceNow. We proudly employ world class experts that are an asset to any IT organization.
Cloud Platform
GeeksForLess uses cost effective but sophisticated blend of the customized open source and proprietary systems and tools hosted in Amazon Web Services cloud, IT Service Management and System Health Monitoring as well as Patch Management, Build Management and other DevOps functions are available as a managed service as well as based on our traditional staff augmentation model.
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