Comparable North American Roles
Application Systems Analyst, Client/Server Programmer, Database Analyst, Operating Systems Programmer and Software Engineer

Function and Skill Set

• Review, analysis, modification of programming systems including encoding, testing, debugging and installing to support an organization's application systems and/or client/server software applications;
• User consultations to identify current operating procedures and clarifies program objectives;
• Available to write documentation and manuals to describe program development, logic, coding, and corrections as well as describe installation and operating procedures;
• Relational database and client-server concept expertise to review, evaluate, design, implement and maintain company databases;
• ID data sources, construct data decomposition and data flow diagrams, process documentation;
• Write codes for database access, modifications, and constructions including stored procedures;
• Review, analysis, development, installation and modification of computer operating systems;
• Detection, diagnostic analysis, reports and resolution of problems associated with OS;
• Support and/or installation software applications;
• Testing process through test review and analysis, test witnessing and certification of software;
• Design, modify, develop, write and implement software programming applications.

Languages, Platforms and Tools
PHP, JAVA, C/C++, PERL, ASP, Delphi/Visual Basic, SQL Server, Access, MySQL and embedded programming.

Comparable North American Roles
Quality Assurance Tester, Quality Assurance Analyst, Quality Analyst

Function and Skill Set

• Test planning;
• Black box testing;
• White box testing;
• Integration testing;
• Functional testing;
• Regression testing;
• Performance testing;
• Usability testing;
• User acceptance testing;
• Pre-testing;
• Foundation testing;

Platforms
Linux, Free BSD, Windows 2003 Server, WIN 9x/NT/2000/XP, Windows CE, Palm and Solaris

Comparable North American Roles
System Administration, Mail Server Administration, LAN Administration, Database Administration

Function and Skill Set

• Install new software releases, upgrade, evaluate and install patches, resolve software problems;
• Performance of system backups and recovery;
• Maintenance of data files and monitoring of system configuration to ensure data integrity;
• Monitor of servers, replication, and mail routing;
• Creation of user accounts and maintenance of security levels on databases;
• Provision of first-level telephone support and troubleshoots;
• Monitor existing messaging infrastructure, ensuring proper working order;
• Design, plan and maintenance of the data transmission networks and data security for the company;
• Monitor network performance for problems;
• Administration, maintenance, development and implementation of policies and procedures for ensuring the security and integrity of the company database;

System Platforms
Linux, FreeBSD, Windows 2003 Server, WIN 9x/NT/2000/XP, Windows CE, Palm and Solaris.

Comparable North American Roles
Customer Service Representative

Function and Skill Set

• Provide technical assistance via email, chat and fax to clients;
• Help identify the customer's issues and provide a first contact resolution approach by resolving the issue immediately or by proper escalation;
• Troubleshoot the customer's issue using the tools available;
• Provide proper diagnosis and resolution to the customer. This may involve some reconfiguration of system and/or modifications of files;
• Keep accurate notes on system information and details on the situation, using the ticketing tools and logging procedures;
• Organizational, problem solving, communication and decision making skills;
• Good understanding of networking and Internet protocols;

Comparable North American Roles
Web Designer, Web Software Developer

Function and Skill Set

• Design, construct web pages incorporating graphic user interface (GUI) features and other techniques;
• Maintain and provide ongoing design of the website, promotion, advertising banners, seasonal content specials and custom chat launcher design for partners;
• Design, develop and implement software packages for web sites;
• Troubleshoot, debug and implement software code;
• Knowledge of standard concepts, practices, and procedures within a particular field.

Languages, Platforms and Tools
PHP, ASP, SQL, MySQL, MS Access, C++, HTML, Perl, JavaScript, Flash, XML, Adobe(all), 3D Studio, IIS, Dream Weaver and Cold Fusion.

Comparable North American Roles
Data Entry, Data Mining Analyst, Marketing Assistant and Administration Services

Function and Skill Set

• General data entry: Operates a data entry device to record or verify a variety of standard and/or complex coded or uncoded business and statistical source data into a computer;
• Completion of data mining initiatives in a sales and marketing function;
• Update of customer, prospect or other system records;
• Other time consuming administrative functions.

Work Environment
Secure web hosted access to data.