Help Desk Case Study

outsource it helpdesk
  • IndustryHealthcare
  • SolutionService Desk Support
  • CompanyLeading national health care organization. With over 8,500 personnel they deliver 6.8 million patient visits annually.
  • Tools & platformsAvaya IP Office Telephony Platform, Active Directory, SOTI Mobile Device Management console, Workspot, VNC/GoToAssist, MS Teams, Atlassian Jira

Help Desk Business Case

Help desk case study: 24×7 technical support service desk / remote IT support center, to cater to the technical requests related to mission-critical technology and infrastructure.

Help Desk Business Case

Solution
we made

  • TARGETED STAFFING: We staffed the technical service desk with highly capable and experienced professionals, who either had worked on similar projects or had strong technical background and broad IT knowledge.
  • TRAINING: The support staff were further trained on the specific solutions and services offered by our customer so that they could respond to calls confidently and solve problems in a timely manner.
  • RELIABLE PHONE SOLUTION: US based VoIP provider; private cloud with 2 geographically distributed back-up facilities; multiple redundant data feeds with fiber optic last mile connection.
  • SMOOTH SERVICE TRANSITION: the transition plan has been designed and implemented to avoid compromising the SLA and with account for customer’s need to reposition their staff and training concerns.
Let’s work
together to build something great

    or check our contact info